Privacy Policy

Introduction

This Privacy Policy explains how newtide-phantom collects, uses, and protects personal information provided through our website and educational programmes. We are committed to safeguarding the privacy of our clients and website visitors.

Information We Collect

We collect the following types of information:

Information You Provide

• Name and contact details when booking programmes
• Email addresses for communication purposes
• Information about participants including age ranges and educational needs
• Payment information processed through secure third-party processors

Automatically Collected Information

• Website usage data including pages visited and time spent
• Device information such as browser type and operating system
• IP addresses for security and analytics purposes

How We Use Your Information

We use collected information for the following purposes:

• Processing booking requests and programme registrations
• Communicating about scheduled sessions and sending reminders
• Providing educational materials and support resources
• Improving our programmes based on feedback and participation data
• Sending relevant information about new programmes or updates
• Complying with legal obligations and maintaining records

Legal Basis for Processing

We process personal data under the following legal bases:

• Contract performance: Processing necessary to fulfill booking agreements
• Legitimate interests: Improving services and communicating relevant information
• Consent: Where you have explicitly agreed to specific processing activities
• Legal obligations: Compliance with applicable laws and regulations

Data Sharing and Disclosure

We do not sell personal information to third parties. We may share data with:

• Service providers who assist with website hosting, email delivery, and payment processing
• Educational partners when delivering school-based programmes
• Legal authorities when required by law or to protect our rights

All third parties are contractually obligated to protect your information and use it only for specified purposes.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy. Specifically:

• Booking and participant data: retained for 7 years for accounting and legal purposes
• Marketing communications: retained until you withdraw consent
• Website analytics: anonymised after 26 months

Your Rights

Under data protection law, you have the following rights:

• Access: Request copies of your personal data
• Rectification: Request correction of inaccurate information
• Erasure: Request deletion of your data in certain circumstances
• Restriction: Request limitation of processing activities
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to processing based on legitimate interests
• Withdraw consent: Withdraw previously given consent at any time

To exercise these rights, contact us at [email protected]

Children's Privacy

Our programmes serve children and teenagers. We collect minimal personal information about young participants, typically limited to age ranges and educational needs. Parents or guardians provide this information and maintain control over their children's data. We do not knowingly collect data directly from children under 13 without parental consent.

Security Measures

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. These include:

• Encrypted data transmission using SSL/TLS protocols
• Regular security assessments and updates
• Access controls limiting data access to authorised personnel
• Secure backup procedures

Cookies and Tracking

Our website uses cookies to improve functionality and user experience. For detailed information about cookies we use and how to manage them, please see our Cookies Policy.

International Data Transfers

We primarily process data within the United Kingdom. If data is transferred outside the UK or EEA, we ensure appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting a notice on our website or sending direct communication. Continued use of our services after changes indicates acceptance of the updated policy.

Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our data practices, contact us at:

Email: [email protected]
Address: 42 Deansgate, Manchester, M3 2FF, United Kingdom

Supervisory Authority

If you believe we have not addressed your concerns adequately, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection.